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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

How to summarize one’s life in a couple of paragraphs? How to truly portray an individual, with all their complexities and nuances, flaws and virtues? It is hard to do while the person is alive, even harder in death. The answer to the posed question is self-evident; it’s impossible. The only people who really knew ZVONKO SANTAJ are those who had spent time with him and shared their lives with him from day to day; his family.

He often liked to point out that Santaj plastika is a family business. But he didn’t just mean that the company was run by one family. For him, the company and its employees eventually became another business partner, another longtime friend, another family member. One large, extended family, and he its pater familias.

By definition, a “director” is a person responsible for managing the affairs of a company. And in that narrow view, ZVONKO SANTAJ was indeed the director of Santaj plastika, from its founding and humble beginnings in 1986 in the family garage, through moving to the Small Business Zone in Valpovo and opening a new plant, until his death on New Year’s Eve 2019.

But in practical terms, he represented much more than that. Simply put, he was the Alpha and the Omega of the company. Everything would start and end with him. No problem was too big, no question too small for him to tackle. Such actions require a large amount of energy, and he had it in abundance. This is clear to everyone who has met him over the years and had the opportunity to collaborate with him. To us, his employees, it was clear every day. From the moment we would find him sitting in the conference room before work, drinking coffee while reading the morning paper, until the moment we went to our homes, and he – after a day filled with documents, meetings and conversations – would find himself in the same room, thinking about the next day, the next move, the next solution.

The fact is that for ZVONKO SANTAJ working hours as such did not exist, at least not in the traditional sense. He was working even when he wasn’t. As it turned out, maybe a little too much. Maybe if he had been just a little less focused on the work, he might have been able to tackle the only problem he failed to solve in his favor in time. The problem that left Santaj plastika without its central figure long before its time, and his family without a husband, a father, a grandfather. Maybe.

The measure of a man is reflected in several ways. One of them is by what he leaves behind when he abandons this world. ZVONKO SANTAJ left a part of himself in Santaj plastika. His vision, perseverance and effort are woven into every piece of plastic produced, packaged and sold that came out of the production facilities of Sunčana 17 in Valpovo. Through his work, he left an indelible mark on the local community – and beyond – and created a legacy that ultimately outlived him. It is now the responsibility and obligation of his extended family to ensure that this legacy continues in the future. And not only that it continues, but that it thrives. His life and his work deserve nothing less.

Kako sažeti jedan život u par paragrafa? Kako istinski prikazati pojedinca, sa svim njegovim složenostima i nijansama, manama i vrlinama? Teško je to učiniti za nečijega života, kudikamo teže u smrti. Odgovor na postavljeno pitanje se nameće sam od sebe; nije moguće. ZVONKA SANTAJA doista mogu poznavati samo oni koji su s njime provodili vrijeme i dijelili život iz dana u dan; njegova obitelj.

Često je volio naglašavati kako je Santaj plastika obiteljsko poduzeće. No, time nije mislio samo na to da poduzeće vodi jedna obitelj. Za njega su poduzeće i njegovi zaposlenici vremenom postali još jedan poslovni partner, još jedan dugogodišnji prijatelj, još jedan član obitelji. Velike, proširene obitelji, a on njezin pater familias.

Po svojoj definiciji „direktor“ je osoba odgovorna za rukovođenje poslova jednog poduzeća. I u tom uskom pogledu ZVONKO SANTAJ je doista bio direktor Santaj plastike, od njenog osnutka i skromnih početaka 1986. godine u obiteljskoj garaži, preko preseljenja u Zonu male privrede u Valpovu i otvaranja novog pogona, sve do njegove smrti na Silvestrovo 2019. godine.

No, u praktičnom smislu, bio je mnogo više od toga. Najkraće i najjednostavnije rečeno, bio je Alfa i Omega tvrtke. S njime bi sve počinjalo i kod njega bi sve završavalo. Nijedan problem nije bio prevelik, nijedno pitanje premaleno da se s njime ne bi uhvatio u koštac. Za takvo djelovanje potrebna je velika količina energija, a on ju je imao napretek. Jasno je to svima koji su ga tijekom godina upoznali i imali priliku s njime surađivati. Nama, njegovim zaposlenicima, to je bilo jasno svakoga dana. Od trenutka kada bismo ga zatekli kako prije početka radnog vremena sjedi u konferencijskoj sali i ispija kavu uz jutarnje novine, sve do trenutka kada bismo odlazili našim kućama, a on bi se – nakon dana ispunjenog dokumentima, sastancima i pozivima – našao u toj istoj sali, razmišljajući o idućem danu, idućem potezu, idućem rješenju.

Činjenica je da za ZVONKA SANTAJA radno vrijeme kao takvo nije postojalo, barem ne u tradicionalnome smislu. Radio je i kada nije radio. Kako se pokazalo, možda malo i previše. Možda da je samo malo manje bio fokusiran na posao, možda bi se na vrijeme uspio uhvatiti u koštac s jedinim problemom kojega nije uspio riješiti u svoju korist. Problemom radi kojega je Santaj plastika ostala bez svoje centralne figure puno prije nego je za to došlo vrijeme, a njegova obitelj bez supruga, oca, djeda. Možda.

Veličina čovjeka se ogleda na više načina. Jedan od njih je i prema onome što ostavlja iza sebe kada napusti ovaj svijet. ZVONKO SANTAJ je dio sebe ostavio u Santaj plastici. Njegova vizija, upornost i trud utkani su u svaki proizvedeni, zapakirani i prodani komad plastike koji je izašao iz proizvodnih pogona Sunčane 17 u Valpovu. Svojim radom ostavio je neizbrisivi trag na lokalnu zajednicu – i šire – te stvorio naslijeđe koje ga je u konačnici nadživjelo. Sada je na njegovoj proširenoj obitelji odgovornost i obveza da se pobrinu da to naslijeđe traje i u budućnosti. I ne samo da traje, nego da napreduje. Njegov život i njegovo djelo ne zaslužuju ništa manje.

SANTAJ PLASTIKA D.O.O. attaches great importance to the protection of users’ personal data. The privacy policy regulates the manner in which we handle the information we process or collect when you visit our website.

Collection and processing of personal data

Personal data are those data that identify you (such as name, address, e-mail or postal address, etc.). SANTAJ PLASTIKA D.O.O. does not collect your personal data unless you have explicitly made it available to us (eg when ordering a product or when you contact us or for any other reason), thereby consenting or giving consent to their use for the purposes listed below.

Policy of using and storing cookies (HTTP cookies)

Our websites use cookies. Cookies are small files that are temporarily stored on your hard drive, which allows our website to recognize your computer the next time you visit.

Depending on the settings of your internet browser, cookies may be accepted automatically. If you do not agree to their use, you can delete and/or permanently disable cookies on your computer or mobile device at any time using the settings of the browser you are using.

Processing of personal data that you enter in forms on the website

The information you enter in the forms on the website is used exclusively for sending messages (inquiries, purchases, etc.) or the requested service. Your data is protected, hidden from third parties, and not used for any other purposes other than those described above.

Your data will be published to the following categories of recipients in the following cases:

1. The information required for the delivery of the goods will be disclosed to the shippers. Please note that only the information required for the delivery of the goods will be disclosed;
2. In the case of direct delivery, your data may be used for the purpose for which you’ve provided it.

We also note that the processing of the above data is necessary for the conclusion of the contract. Therefore, if you do not provide the above information, we will not be able to enter into a contract or process your order.

User rights

The user decides what information he/she makes available. In the event of a change to any personal information, please notify us so that we can correct or update your personal information.

We hereby inform you that you have the right to withdraw the given consent at any time, in whole or in part, by notifying SANTAJ PLASTIKA D.O.O. in writing to the address Sunčana 17, 31550 Valpovo, with the indication “protection of personal data GDPR”, in the electronic form to the e-mail addresses listed under the heading “Contact” or orally by phone +385 (0)31/656-400. Upon receiving the statement of withdrawal of consent, we will acknowledge the receipt in writing or orally, and personal data covered by the statement of withdrawal will no longer be processed starting from the date of withdrawal of consent. All processing and/or transfers made up to the date of withdrawal of consent will remain legally valid.

In addition to the right to withdraw consent, users – in accordance with applicable data protection regulations – have the right to access personal data, the right to rectification, the right to erasure (so-called “right to be forgotten”), the right to limit processing, the right to portability of the data and the right to object to the Data Protection Supervisory Authority.

SANTAJ PLASTIKA D.O.O. posvećuje veliku važnost zaštiti osobnih podataka korisnika. Politika zaštite privatnosti uređuje način postupanja s informacijama koje obrađujemo, odnosno prikupljamo kada se posjete naše internet stranice.

Prikupljanje i obrada osobnih podataka

Osobnim podacima smatraju se oni podaci koji Vas identificiraju (poput imena, adrese, e-maila ili poštanske adrese i dr.). SANTAJ PLASTIKA D.O.O. ne prikuplja Vaše osobne podatke osim u slučaju kada ste nam ih Vi izričito učinili dostupnima (npr. prilikom naručivanja proizvoda ili kontakta ili drugog razloga), čime pristajete odnosno dajete privolu na njihovo korištenje u niže navedene svrhe.

Politika korištenja i pohranjivanja Kolačića (HTTP cookies)

Naše internet stranice koje posjećujete koriste kolačiće. Kolačićima se smatraju datoteke male veličine koje se privremeno pohranjuju na Vašemu tvrdom disku, što našoj internet stranici omogućava prepoznavanje Vašega računala prilikom sljedećeg posjeta.

Ovisno o postavkama na Vašem internetskom pretraživaču, kolačići se mogu automatski prihvaćati. Ako niste suglasni s njihovom upotrebom, kolačiće možete u bilo kojem trenutku izbrisati i/ili trajno isključiti na Vašem računalu ili mobilnom uređaju pomoću postavki preglednika kojim se koristite.

Obrada osobnih podataka koje unosite u obrasce na mrežnoj stranici

Podaci koje upišete u obrasce na mrežnoj stranici koriste se isključivo za slanje poruke (upita, kupnje, itd.) ili tražene usluge. Vaši su podaci zaštićeni, skriveni su trećim stranama i ne koriste se za bilo kakve druge namjene izvan gore opisanih.

Vaši će podaci biti objavljeni sljedećim kategorijama primatelja u navedenim slučajevima:

1. Podaci koji su potrebni radi isporuke robe bit će otkriveni otpremnicima. Napominjemo kako će biti otkriveni samo oni podaci koji su potrebni za isporuku robe;
2. U slučaju izravne isporuke Vaši podaci mogu se koristiti u svrhu za koju ste ih dostavili.

Također napominjemo kako je obrada navedenih podataka potrebna radi sklapanja ugovora. Stoga, ukoliko ne dostavite navedene podatke, nećemo biti u mogućnosti sklopiti ugovor niti obraditi Vašu narudžbu.

Prava korisnika

Korisnik odlučuje koje podatke o sebi čini dostupnima. U slučaju promjene bilo kojeg osobnog podatka, molimo Vas da nas o promjenama obavijestite kako bismo ispravili ili ažurirali Vaše osobne podatke.

Ovim putem Vas obavještavamo kako imate pravo povući danu privolu u bilo kojem trenutku u cijelosti ili djelomično, na način da se obavijesti SANTAJ PLASTIKA D.O.O. u pisanom obliku na adresu Sunčana 17, 31550 Valpovo, s naznakom „zaštita osobnih podataka GDPR“, elektroničkom obliku na mail adrese navedene pod rubrikom “Kontakt” ili usmenim putem na telefon 031/656-400. Po primitku izjave o povlačenju privole, pisanim ili usmenim putem ćemo potvrditi primitak, a osobni podaci koji su obuhvaćeni izjavom o povlačenju se više neće obrađivati počevši od datuma povlačenja privole. Sve obrade i/ili prijenosi učinjeni do datuma povlačenja privole i dalje će ostati pravno valjani.

Osim prava na povlačenje privole korisnici, u skladu s važećim propisima o zaštiti podataka, imaju pravo na pristup u vezi s osobnim podacima, pravo na ispravak, pravo brisanja (tzv. “pravo na zaborav”), pravo na ograničenje obrade, pravo na prenosivost podataka te pravo na prigovor nadzornom tijelu za zaštitu podataka.